Shipping policy
SHIPPING POLICY
NMA Foods / NMA Group LLC · Dallas–Fort Worth, Texas
🚚 WHERE WE SHIP
We currently ship within the United States only. Canadian shipping coming soon! 🇨🇦
📦 PROCESSING TIME
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
🆓 FREE SHIPPING TIERS
🌿 FREE Standard Shipping on orders over $25
• Delivery in 5-7 business days via USPS
• Available on all Sankofa Natural Spices orders
⚡ FREE Priority Shipping on orders over $35
• Delivery in 1-3 business days via USPS Priority Mail
• Available on all Sankofa Natural Spices orders
• Faster delivery — perfect for restocking your pantry quickly!
💰 STANDARD SHIPPING RATES
Orders under $25 — shipping rates calculated at checkout based on weight and location.
⚖️ HEAVY PANTRY ITEMS
Shipping rates for heavier products including palm oil, garri, fufu flour and groundnut paste are calculated at checkout based on weight and delivery location. Free shipping thresholds do not apply to heavy pantry items.
⏱️ DELIVERY TIMEFRAMES
Standard Shipping: 5-7 business days
Priority Shipping: 1-3 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
📬 SHIPPING CARRIER
We ship via USPS from our Dallas–Fort Worth, Texas warehouse.
🔍 ORDER TRACKING
Once your order ships you will receive a confirmation email with your USPS tracking number. Please allow 24 hours for tracking to update.
⚠️ INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. NMA Foods is not responsible for orders delivered to incorrect addresses provided by the customer.
📧 SHIPPING QUESTIONS
Email: nmafoodsusa@gmail.com
💬 WhatsApp: +1(469)-456-9592
We respond within 1 business day.
Your pantry, from home. Finally delivered. 🌿🇬🇭